Terms of Service:

Effective: April 2026

Your access to and use of our website at https://www.vollemansdairy.com/ and any of its subdomains, and any other websites owned and hosted by Volleman Dairy Processing LLC and any of its subsidiaries and affiliates (together, “Volleman’s Family Farm”, “we” or “us”), our online shop, and any other digital experiences we provide (together, our “Site”), as well as your access to and use of any products or services we provide (the “Services”), are governed by these terms and conditions (“Terms”) and our Privacy Policy, which is incorporated by reference into these Terms.

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OUR SITE OR USING OUR SERVICES. By accessing or using any part of the Site or the Services, you agree to be bound by these Terms. If you do not agree to the Terms or the Privacy Policy, then you may not access the Site or use any Services. These Terms apply to all users of the Site and Services, including users who are browsers, vendors, customers, merchants, and/or contributors of content.

Our online store is hosted on Shopify Inc. Use of their services may be subject to additional terms and conditions.

If you have any questions about these Terms, please contact us at info@vollemansdairy.com.

1. These Terms May Change

We may update and amend these Terms from time to time in our sole discretion, including by adding, deleting or modifying terms. When we make any changes to these Terms, we will indicate the date it was last updated at the top of this page. These changes will be effective when posted on any part of the Site, and your continued use of the Site or any of the Services after the posting of any changes to these Terms will mean that you accept and agree to the changes. Every time you wish to use the Site or the Services, please check these Terms to ensure you understand the terms that apply to you at that time.

2. Additional Terms May Apply

We may update, modify, or terminate the Site and the Services at any time, or your access to the Site or any Service at any time, without notice to you. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of any of the Services.

Your use of our Services, or features or offers contained therein, may be subject to additional terms. From time to time, we may also offer promotions, giveaways, or other campaigns, which may have additional rules. In case of any conflict, such additional terms or rules will apply.

1. Volleman’s Online Shop

a. Products and Services

The products displayed on our Site can be ordered and delivered only within the United States (excluding U.S. territories). At this time, we also cannot ship to PO boxes, APO, DPO or FPO addresses.  All prices displayed are in U.S. dollars and effective only in the United States.

Shipping times are estimates and not guaranteed. Online orders containing perishable products are packaged in our warehouse, shipped cold with an insulated liner and ice pack to maintain optimal quality, and sent via an expedited delivery service. Orders containing both perishable and nonperishable products may ship separately. We are not responsible for delays caused by carriers. Once your order arrives on your doorstep, unpack, and put your perishable products in the fridge as soon as possible to preserve its freshness. We are not liable for spoilage due to incorrect storage after delivery, or for damage or loss due to an unavailable recipient, incorrect address, or theft.

b. Information and Availability

We strive to ensure product descriptions, pricing, and availability are accurate. However, product availability may change without notice. We reserve the right to discontinue products at any time. Prices are subject to change without notice. We do not guarantee that product colors or packaging displayed online will exactly match what you receive.

The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.

We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

c. Purchases

By making a purchase from our Site or through our Services, you agree that:

• You will provide current, complete, and accurate purchase information, including your card number, expiration date, billing address, and shipping information.
• You will not use our products or Services for unlawful or unauthorized purposes.
• You will not violate any applicable laws, including food resale or redistribution laws.

In addition, you represent and warrant that: (i) you have the legal right to use the payment method you are using in connection with your purchase, (ii) you are the age of majority in your state of residence, or that you have given us your consent to allow any of your minor dependents make the purchase, and that (ii) all the information you supply to us is true, correct and complete.

We may employ the use of a third-party service to facilitate the payment and completion of purchases, e.g., Shopify. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to product availability, errors in the description or price of the product or service, errors in your order, if we suspect fraud or an unauthorized or illegal transaction, or for other reasons. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.

d. Return Policy

If your order arrived with missing, incorrect, or damaged items, please contact our Customer Support team by sending us a message through our Site, or by emailing info@vollemansdairy.com.

Due to the perishable nature of many of our products, dairy and ice cream products are final sale. For nonperishable products, we will review requests for refunds and exchanges in our sole discretion, but we are not obligated to process any refunds or exchanges. All shipping fees are nonrefundable.

At this time, bottle returns are available only for purchases from our in-store locations.

4. Use of the Site and Content.

a. Limited License.

Subject to these Terms, you are granted a limited license to use the Site and the Services to learn about Volleman’s Family Farm and us for your personal, non-commercial use. You may copy, display, and use the functionality, materials, features, and services provided by the Site solely for your personal, non-commercial use, provided that you do not remove copyright or proprietary notice language and do not make other modifications, representations or warranties regarding the same. Notwithstanding anything herein to the contrary, we may may revoke any of the foregoing rights and/or your access to the Site, or any part thereof, including the blocking of your internet protocol (IP) address, at any time without prior notice.

b. Intellectual Property Ownership

Other than the limited license provided above, all text, content, user interfaces, illustrations, artwork, videos, sound, music, software, documents, names, logos, trademarks, service marks, brand identities, characters, trade names, graphics, designs, computer code and any other works appearing on the Site (together, “Volleman Materials”), including the design, organization, compilation, and “look and feel” and arrangement of such Volleman Materials, is owned, controlled or licensed by or to Volleman’s Family Farm, and is protected by copyright, trademark, trade dress, patent and/or other intellectual property rights and unfair competition laws. All rights are reserved, and except as expressly provided in these Terms, nothing herein or on the Site or our Services shall be construed as conferring any license to any intellectual property rights, whether by estoppel, implication or otherwise. In particular, the word “Volleman’s Family Farm” and the Volleman’s Family Farm logos, and other marks, logos and titles are registered and/or common law trade names, trademarks or service marks of Volleman’s Family Farm, for which all usage rights are reserved.

c. Social Media

From time to time, we may engage with you on social media channels, e.g., asking you for permission to use content you posted on social media, including photography, video, captions and/or related content. Unless you and Volleman’s Family Farm agree in writing to different terms, when you consent to allow us to use your social media content:

• You are granting Volleman’s Family Farm the worldwide, nonexclusive, royalty-free, and perpetual right, without payment to you, but not the obligation, to publish your social media content on the Services, in our physical locations, on social media channels, and on our partner or distributors digital properties in any form; and
• You represent and warrant that (1) you have the right to grant Volleman’s Family Farm the right to use your social media content as set forth in these Terms and such use by us will not violate the rights of any third party; and (2) any statements or testimonials that are included in your social media content are true and accurate and represent your current honest opinions, findings, beliefs, and/or experiences.

d. Feedback.

You may submit to us feedback, comments, ideas, or suggestions regarding our Site, Services, or new products and services (“Feedback”). We may, but has no obligation to, in its discretion and for any purpose, (a) use, modify, and incorporate Feedback into our products and services, and (b) license, sublicense, or distribute the Feedback without obligation or compensation to you. All Feedback to the Site shall be deemed non-confidential and non-proprietary.

e. Restrictions.

Except as expressly provided in these Terms or as otherwise expressly approved in writing by us, you may not, and may not assist or enable any others to:

• violate these Terms or any other terms that may apply to your use of the Site and the Services;
• breach any applicable laws or regulations, third-party rights or agreements with us, including these Terms;
• perform any fraudulent activity, including accessing the accounts of other users without permission, impersonating any person or entity, claiming false affiliations, or falsifying your identity or any information about you, including age or date of birth;
• provide false, inaccurate or misleading information to us or any of our third-party partners;
• avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by Volleman’s Family Farm or any of our service providers or any other third party (including another user) to protect the Site or the Services;
• reuse, re-post, distribute, transmit, disseminate, broadcast, circulate, perform, or otherwise display and/or commercially exploit the Volleman Materials, in whole or in part;
• copy, modify, translate, alter or create any derivative works from the Volleman Materials;
• alter, remove or obscure any copyright notice, digital watermarks, proprietary legends or any other notice included in the Volleman Materials;
• disassemble, decompile, reverse compile or reverse engineer any part of the Site or the Volleman Materials, or engage in mystery shopping;
• use any manual or automated software, devices or other processes (including but not limited to spiders, robots, scrapers, crawlers, avatars, data mining tools or the like) to “scrape”, “deep-link”, copy, monitor or download any portion of the Site or Volleman Materials, or in any way reproduce or circumvent the presentation or navigational structure of the Site or Volleman Materials;
• interfere with or damage the Site or Volleman Materials, including without limitation, through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial-of-service attacks, packet or IP spoofing, forged routing or electronic mail address information, or similar methods or technology;
• disrupt, overburden, or aid or assist in the disruption or overburdening of (i) any computer or server used to offer or support the Site or (ii) the usage of the Site by any other person;
• probe, scan, or test the vulnerability of this Site or network or breach security or authentication measures without proper written authorization from us;
• upload any content to the Site that (i) infringes any patent, trademark, trade secret, copyright, right of publicity, or other right of any person or entity or (ii) is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortious, obscene, offensive or profane; or
• engage in any chain letters, contests, junk email, pyramid schemes, spamming, surveys, or other duplicative or unsolicited messages (commercial or otherwise).

f. Third-Party Links and Integrations.

The Site may contain links allowing you to leave the Site for other sites that are not under our control (“Third-Party Sites”). We provide the Third-Party Sites to you only as a convenience and does not endorse any Third-Party Site. We are not responsible for the contents or transmission of any Third-Party Site or any link contained in or accessible through a Third-Party Site or for ensuring that the Third-Party Site contains no errors or viruses. Your interactions with the Third-Party Site and the third-party provider of that site are solely between you and the third party. Your access and use of such Third-Party Site are also subject to the terms and conditions and privacy policies of the third-party provider, and not these Terms. Accessing any Third-Party Site is entirely at your own risk, and we encourage you to carefully read the policies of each site you visit.

5. Communication

You consent to receive communications from us electronically to the email address you provide. You agree that all notices, disclosures, and other communications that we deliver to your email address will satisfy any legal requirement that such communications be in writing.

Through the Services, or anytime you visit us, you may opt in to receive promotional messages to an email address or mobile number you provide to us. When you opt into any of these types of communications, you understand you will receive and consent to marketing, transactional, and other messages from us, and from our affiliates, representatives, successors and assigns, and service providers (collectively, the “Messaging Parties”), and you represent that the email address and mobile number you provide to us is yours. Messages may be sent using automated technology and message frequency varies. Your mobile carrier’s message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Your consent or opt-in to promotional messages is not required to make any purchase or participate in any promotions.

You authorize your wireless carrier to use or disclose information about your account and your wireless device, if available, to us or our service provider for the duration of your business relationship, solely to help your carrier to identify you or your wireless device and to prevent fraud. For questions about your privacy, please review our Privacy Policy.

You can opt out of receiving calls and text messages at any time by following the prompts in the message you receive. You can unsubscribe from promotional email communications at any time. To stop receiving our promotional emails, follow the unsubscribe instructions in the email messages you receive from us. We will process your request as soon as practicable after receipt, in accordance with applicable laws. Note that you will continue to receive transaction-related emails regarding products or services you have requested, and that, to the extent permitted by law, you will not be able to opt-out of those communications (e.g., communications regarding updates to these Terms or other terms).

6. Legal Provisions

a. Disclaimer of Warranties.

YOUR USE OF THE SITE AND THE SERVICES IS AT YOUR OWN RISK. THE SITE, VOLLEMAN MATERIALS AND ALL OTHER PRODUCTS, SERVICES, FEATURES AND INFORMATION OFFERED VIA THE SITE, ALONG WITH ANY ADVICE OR INFORMATION (WHETHER ORAL OR WRITTEN) OBTAINED BY YOU FROM VOLLEMAN’S FAMILY FARM, ITS EMPLOYEES, AGENTS, SERVICE PROVIDERS, PARTNERS OR ANY OTHER PERSONS, ARE PROVIDED “AS IS,” AND DOES NOT CREATE OR RESULT IN ANY WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE.  WE DO NOT WARRANT AVAILABILITY OF ANY PRODUCT OR SERVICE. WE ARE NOT LIABLE FOR INACCURACY, RELIABILITY, OR ERRORS IN THE SITE, ANY SERVICES OR THE VOLLEMAN MATERIALS. WE RESERVE THE RIGHT TO CHANGE ANY PART OF THE SITE AT ANY TIME WITHOUT NOTICE.

FOR PHYSICAL DELIVERY OF PRODUCTS, WE DO NOT WARRANT THAT DELIVERIES WILL BE ON TIME, OR FOOD WILL NOT SPOIL AFTER PROPER ON-TIME DELIVERY. PLEASE BE AWARE THAT OUR CONSUMABLE PRODUCTS MAY CONTAIN OR COME INTO CONTACT WITH COMMON ALLERGENS, SUCH AS DAIRY, EGGS, SOYBEANS, TREE NUTS, PEANUTS AND WHEAT. CROSS CONTAMINATION MAY OCCUR DUE TO FACTORS BEYOND OUR REASONABLE CONTROL.

b. Indemnification.

Except to the extent prohibited under applicable law, you agree to defend, indemnify, and hold harmless Volleman’s Family Farm, its affiliates, third-party partners, and any of our or their respective officers, directors, employees, agents, subsidiaries, affiliates, and successors in interest against any and all claims, losses, costs and expenses (including reasonable attorneys’ fees) by a third party arising from or relating to your use of the Site, the Services, and/or Volleman Materials. You may not settle any such claim or matter without our prior written consent. We reserve the right, but not the obligation, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and, in such case, you agree to cooperate fully with our defense of such claim.

c. Limitation of Liabilities.

EXCEPT WHERE PROHIBITED BY LAW, NEITHER VOLLEMAN’S FAMILY FARM, NOR ITS AFFILIATES, NOR EACH OF ITS OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SUCCESSORS OR ASSIGNS OF EACH, SHALL BE LIABLE TO YOU FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  UNLESS OTHERWISE EXPRESSLY SET FORTH IN A WRITTEN AGREEMENT WITH YOU, OUR MAXIMUM LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SITE, THE SERVICES OR VOLLEMAN MATERIALS, WHETHER IN CONTRACT, TORT OR OTHERWISE SHALL BE LIMITED TO ONE HUNDRED DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY. IN SUCH STATES, LIABILITY IS LIMITED TO THE EXTENT PERMITTED BY LAW.

d. Termination

We may, in our sole discretion, terminate or suspend your access to all or part of the Site or Services for any reason, including without limitation, breach or assignment of these Terms.

e. Governing Law; Venue.

These Terms and any dispute or claim arising out of, or related to, them or the Site will be governed by and construed in accordance with the laws of the State of Texas without regard to conflicts of law provisions thereof, and without regard to the United Nations Convention on Contracts for the International Sale of Goods. The jurisdiction and venue for actions related to the subject matter hereof will be the state courts located in Comanche County, Texas, or the federal courts for the Western District of Texas, and both parties submit to the personal jurisdiction of such courts.

BY AGREEING TO THESE TERMS AND USING THE SITE, YOU ALSO WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION IN CONNECTION WITH THE SITE OR VOLLEMAN MATERIALS. THE PARTIES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

f. Assignment.

These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Volleman’s Family Farm without restriction.

g. Miscellaneous.

Volleman’s Family Farm’s failure to enforce any provision of these Terms shall not be deemed a waiver of such provision nor of the right to enforce such provision. If any part of these Terms is determined to be invalid or unenforceable pursuant to applicable law, including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms shall continue in effect. Any waiver or failure to enforce any provision of these Terms on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion. A printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. These Terms are the final, complete and exclusive agreement of the parties with respect to the subject matter hereof and supersedes and merges all prior discussions between the parties with respect to such subject matter, except that, as indicated above, in the event of a conflict between these Terms and any additional terms governing your use of the Services, such additional terms will prevail. There are no third-party beneficiaries intended under these Terms.